14 Things Insurance Agents Don't Want You to Know


Ignorance is bliss.

The less that you know about how insurance works, the happier insurance agents are. As friendly as geckos, generals, cavemen, and ducks may look on TV, you shouldn't forget that insurance is a multi-billion dollar industry. These companies are out there to make money. It is the job of insurance agents to make as much as they can, too.

Here are 14 things that insurance agents don't want you to know.

General Tips

Let's start with some tips that apply to several types of insurance.

1. Non-Smokers Pay Less

Non-smokers pay less than smokers for any type of insurance, including car insurance, home insurance, and life insurance. If you don't see a non-smoker discount listed on your policy, call your company and ask about it. Usual discounts for non-smokers range from 5% to 15%.

2. Quick Settlements Are Often Not the Best Deal

A quick settlement offer is never a good sign. This means that you are entitled to a payout, but the insurance agent is aware that if you look into it, you could get more. Remember that insurance companies are for-profit, so don't fall for those "get on with your life" and "put this tragedy behind you" comments. Take the time to carefully review a settlement offer before you accept it.

3. Payouts Can Be Extremely Slow

The airline insurance industry is an example of how slow insurance payouts can be. Lawyers are speculating that the litigation for Malaysia Airlines flight MH370 could take five years, with some families waiting up to 10 years for compensation. Airline insurance litigation in the U.S. can be complex as different states have different caps on damages for victims, so lawyers battle to file suits in states that benefits their clients. For example, in 1949 an Eastern Airlines plane was cut in half. One half fell in Virginia, where then the cap was set at $15,000, and the other on Washington, D.C., where there is no cap.

4. Low, Low Premiums Can Hide Real Costs

Some insurance agents present you a quote so low that you won't believe your eyes. The reason that the quote is so low is that you would be opting for high deductibles and low coverage limits. These cookie-cutter policies may not only be a bad fit for you, but also end up costing you a lot in case of a claim.

To avoid falling for a low-ball price and inappropriate insurance, compare apples to apples by requesting a quote for a policy with the exact same features. Take a second look at any quote that is way below the price of the others.

Car Insurance

Don't fall for cute mascots and look deeper into the coverages for those policies.

5. Credit Score Is a Major Criteria

Not used by just money lending institutions, credit scores provide insurance companies a look at your credit history as a predictor of potential payouts. The FTC also agrees that credit scores are effective predictors of risk for auto insurance policies. This is why insurance agents request your social security number — so that they can pull up your credit report.

Despite the validation by the FTC, this practice has been labeled as discriminatory by many consumer advocacy groups. Those struggling with debt or starting to build their credit history are hit with another big bill. This is why the states of California, Hawaii, and Massachusetts have prohibited car insurance companies from using credit-based insurance scores. (See also: How to Improve Your Credit Score)

6. If You Move or Change Insurance, You Get a Refund

It is a good practice to pay your car premiums in a lump-sum payment because you prevent insurance agents from tacking on a "convenience fee" to smaller payments. However, this doesn't mean that they have all of your money for good. They have to earn it. Your lump sum payment covers several months, so if you have to move to another state, the insurance company owes you a refund for the unused months.

Make sure to check the fine print on your policy before cancelling. Some companies may have an early termination fee or require a 30-days notice. Also, plan to have new insurance already in place when the old one is done.

7. "Optional Coverages" May Be Necessary

Insurance agents have to meet sales quotas. Sometimes they may suggest to leave certain "optional coverages," such as underinsured motorist coverage, to lower your quote and get you to sign.

For example, residents of California, Colorado, Georgia, Illinois, Ohio, and Louisiana are not mandated to get coverage for underinsured drivers. Still, it is a good idea to get it. Across the U.S. about one in seven drivers is uninsured. But in some states, such as Florida, Oklahoma, Mississippi, New Mexico, and Tennessee, the estimated percentage of underinsured motorists is 24% and above.

If you are the sole breadwinner in your family, does it make sense to risk the chance of a huge, unexpected bill?

8. You Don't Have to Speak to the Other Guy's Claims Adjuster

Just like in those cop dramas, "you have the right to remain silent and everything you say may be used against you in a court of law." In the case of a car accident, the claims adjuster from the other party might claim that she "must" have your recorded statement or "requires" your medical records.

Don't cave in to these requests, unless ordered by a court or other authority, because the claims adjuster is trying to gather evidence against you. Even your most innocent comment could be twisted as an attempt to delay or deny your claim.

9. "Captive Agents" Cannot Offer You the Best Deal

For the next 30 seconds, write down all the car insurance companies that you can think of. Once the time is up, count how many you got. Three? Five? Ten?

Here is some food for thought: There are about 100 car insurance companies in the U.S. By only looking up the quotes from two or three companies, you're decreasing your chances of getting the best possible price for your insurance. On top of that, an insurance agent from a company can offer you only options that that company sells. Don't fall for their online comparison tables because those quotes are not accurate — they are just estimates. The final price can only be achieved by considering your credit score, driving history, and other factors.

The easiest way to cover the most ground is to work with an independent insurance agent. She represents several insurance companies, so she is not limited to offer you products from a single company.

10. Rental Car Insurance May Be Unnecessary

Check what your policy has to say about car rentals. You may be surprised that your car policy may provide sufficient coverages. Also, some credit cards offer rental car insurance when using them as form of payment.

Before you rent a car the next time, make sure to have read the contracts from your existing car insurance and credit card(s). Remember that personal auto insurance often doesn't cover rentals for business use.

Home Insurance

Home sweet "appropriately insured at the right price" home.

11. Force-Placed Insurance Is Expensive

While home insurance is necessary, it doesn't need to be prohibitively expensive. Some banks will try to issue you a Force-Placed insurance, which is very expensive and provides the bank a kickback from an insurance company. This practice is not only unfair to the homebuyer, but also illegal in the eyes of the Consumer Financial Protection Bureau.

Make sure to read all letters from your lender because they have to provide a written notice in case of a Force-Place insurance policy. If the bank is trying to force you into a insurance policy, find an alternative policy that meets the required coverages (e.g. hazard insurance, replacement cost) but at a lower price. If you are able to find an appropriate policy, contact your lender to cancel the forced policy immediately.

12. Little Known Home Insurance Coverages

Your home insurance policy may be stronger than you think. Here are some lesser-known coverages:

  • If you're out of power for several days due to a natural disaster and your refrigerator is full of food that goes bad, you may be able to claim compensation.
  • Your children's property is protected by your homeowner's insurance as long they are living in campus dorms.
  • Home updates required by law, such as a storm cellar, may be covered by your home insurance.

Check your home insurance policy for more details. (See also: 8 Surprising Things Covered by Home Insurance)

13. Private Mortgage Insurance Can Be Removed

The Homeowner's Protection Actrequires homebuyers, who finance more than 80% of a new home's value, to purchase Private Mortgage insurance (PMI). This is an expense that you have to keep for several years. The good news is that once your loan-to-value ratio is close to 20%, you can request your lender to remove PMI from your mortgage.

Here is an overview of requirements:

  • No second mortgages on your home
  • Current on all payments by the anticipated cancellation date
  • No late payments within the last two years
  • Good credit score
  • No dramatic market value change of home

Finally, here is a type of policy that is so easy for insurance agents to sell that it deserves a mention of its own.

14. Disease-Specific Insurance

The slight mention of AIDS and cancer are enough to send a shiver down anyone's spine. This is why policies for these diseases are an easy sell for insurance agents. By preying on your fear, they get you to hand over cash for something that you may never use.

If you have a health plan or life insurance, you may be already covered for these diseases. By duplicating the coverages, you're just wasting money. If a specific disease runs in your family, get a comprehensive health plan that includes treatment for that specific disease.

What are some other things insurance agents don't want you to know?

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Guest's picture

There is a lot of incorrect information and state specific laws that are being grouped together. In Iowa, if you change your insurance mid term, you do qualify for a full refund for as far as you are paid up in your policy. There are short-rate states out there, but not every state is this way.

Your slow claim payments and litigation comment in regardless to the missing airplane is a stretch at best. Of course that's going to take awhile. No remains found. Plane not found. A lot of unknowns on that case.

Most insurance agents will also point out the credit score, if needed (even though we don't actual get their credit score number), and any agent that is trying to sell on low premium, high deds, and low liability coverages, will get what is coming to him with an E & O claim eventually. Educated insurance agents point out things such as this in apples-to-apples quotes or quoting against a competing company that has low limits where we, at the agency I work for, would never recommend state minimums. We won't even write state minimum liability requirements as it is not sufficient coverage and can leave the insured in much for of a bind than an extra $30 a month in premiums would.

And it seems pretty logical that non-tobacco users would have cheaper premiums. Seems like common sense.

You are right that captive insurance agents can't offer the lower prices all the time. That's why I'm glad that I work for an independent shop that has multiple companies that we can write business through.

Also, there are several add on coverage's that can be attached to a homeowners policy. Sewer back up (not flood coverage, not even close to the same thing), refrigerated goods, etc. However, when you start adding these, the customer is usually reluctant because the premiums start to get more expensive and plus, "it'll never happen to us"

Damian Davila's picture

Hello Insuranceman,

Thank you for your feedback.

Best regards,


Guest's picture

If I choose not to give a recorded statement or give the insurance adjuster my relevant medical information about the crash their insured caused, then how can I expect to recover any compensation from that insurance company? Of course I can refuse, but that cuts off my nose to spite my face, doesn't it? Your little paragraph explains very little.

Damian Davila's picture

Good question, Cynthia. You don't have to give a recorded statement to the Claims Adjuster from the other party. You can refer the other party's claim adjuster to the claims adjuster from your own insurance. Providing information on your own can work against you so it's best to let your insurance company's rep act as a middleman to prevent any blunders.